How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
I would like to change/correct my name/email ID/mobile number.
I want to change details in my profile but I don't have the original copies of my Aadhaar card
I would like to change my linked bank A/c
I don’t want to continue my Koinex account anymore. How do I deactivate it?
Registration and verification
Can I trade on Koinex without registration or KYC verification?
Which documents are required for KYC verification on Koinex?
Is PAN Card mandatory for opening a Koinex account?
I do not have an Aadhaar card/PAN card
I do not receive an OTP/Email.
My KYC has not yet been verified.
I have forgotten my primary password.
I have forgotten my primary and recovery password.
2FA issue - Lost/reset/updated my smartphone
2FA issue - The OTP generated by the authenticator shows invalid
I get an error message saying “Oops! Something went wrong.” What do I do?
Can I deposit/ withdraw INR from my Koinex account?
Cryptocurrencies/ Tokens/ Digital Assets
What are cryptocurrencies?
Why should I invest in cryptocurrencies?
How can I deposit/ withdraw cryptocurrencies from my Koinex account?
Can I use my Koinex cryptocurrency wallets to only store my cryptocurrencies?
Can I have multiple wallets (or wallet addresses) for one cryptocurrency on Koinex?
See all 11 articles
How to buy/sell cryptocurrencies on Koinex?
What is the trade fee for buying/ selling cryptocurrencies on Koinex?
How long does it take to process my cryptocurrency buy/ sell order on Koinex?
There are matching buy and sell orders but they are not getting executed. Why is it so?
Can someone else trade on behalf on me? Or can I trade on behalf of someone else?
How to create a new password if I have lost/ forgotten my old one?
What is 2-factor authentication (2FA)? How does it secure my Koinex account?
What happens if my Koinex account gets compromised/ hacked?
How to report a unusual activity on my account?
See all 8 articles
Status for my cryptocurrency withdrawal says “Pending”. What does it mean?
I entered a wrong withdrawal address for my cryptocurrency. Can I stop or revert the transaction?
I have initiated an XRP/XLM withdrawal from Koinex wallet, but is in pending status and hasn’t credited in the receiving wallet.
I have initiated an XRP withdrawal from my Koinex wallet, but it is in processed status and hasn’t credited in the receiving wallet. The transaction generated cannot be found in the Ripple explorer.
I have withdrawn a Ripple amount that is less than 20 XRP. It is in processed status and there is no credit in the destination wallet.
See all 6 articles
I had transferred less than .0005 BTC to my Koinex wallet, but it hasn’t been credited to my Koinex wallet.
I had transferred BTC from my BTC wallet to my Koinex BCH wallet.
I had transferred BCH to my BTC wallet in Koinex but it hasn’t yet credited to my wallet.
I had made multiple BTC/LTC/BCH deposits to my Koinex wallet, but almost half of it wasn’t credited to my Koinex wallet
I forgot to add a Destination tag/Memo ID while trying to make a Ripple/Stellar deposit in my Koinex wallet.
See all 7 articles
P2P INR feature
What is the new P2P INR feature?
How does the new INR deposit feature work?
How does the new INR withdrawal feature work?
When can I dispute a P2P INR transfer request?
How does a request get canceled?
See all 13 articles