- Go to your INR Wallet and select the Withdraw tab.
Click on New Withdrawal Request.
In the next window, simply select the amount you want to withdraw and click on Submit Withdrawal Request. Requests under ₹5,000 can be in multiples of ₹1,000 while requests between ₹5,000 & ₹1,00,000 can be in multiples of ₹5,000. You can also request to withdraw an amount of ₹1,50,000 or ₹2,00,000 (these are the only two amounts supported above ₹1,00,000).
Your request will then be added to an INR transaction pool and you will be matched with depositors as soon as possible in a way that ensures the least number of matching peers (optimised algorithm for the most efficient matching according to number of peers, transaction value and estimated transaction time).
As soon as your request gets matched, you will be notified via email and SMS. You can chat with the peers who you have been matched to throughout the transaction process, i.e. till the transaction is complete. You will also receive automated reminder calls for transaction in progress.
The depositors will be given an hour to make the deposit with an extension time of 30 minutes on top of that (requires depositors to make an extension request explicitly).
You will be notified via email and SMS as soon as the depositors mark the payment as done.
In case the payment is not received in the next half an hour, you can raise a dispute against a depositor by submitting a valid proof of not receiving any payment. However, you can still confirm the receipt of the payment after raising a dispute, which automatically cancels the dispute. Raising a dispute for no reason will lead to a significant dip in your ratings, which can affect your chances of getting matched with peers in all future transactions.
As soon as you confirm the payment or the dispute is settled in your favour, the transaction will be marked as completed.