P2P INR feature

What is the new P2P INR feature?
Koinex members will now be able to deposit and withdraw INR in and out of their Koinex INR wallets, just like the way they did before INR transfers were dis...
Wed, 12 Sep, 2018 at 12:37 PM
How does the new INR deposit feature work?
Go to your INR Wallet and select the Deposit tab. Click on New Deposit Request. In the next window, simply select the amount you want to deposit and clic...
Wed, 12 Sep, 2018 at 12:52 PM
How does the new INR withdrawal feature work?
Go to your INR Wallet and select the Withdraw tab. Click on New Withdrawal Request. In the next window, simply select the amount you want to withdraw ...
Wed, 12 Sep, 2018 at 12:50 PM
When can I dispute a P2P INR transfer request?
In the case you have not received a payment within the defined time-limit or even after an extension on the time, you must raise a dispute and our dispute te...
Wed, 12 Sep, 2018 at 12:56 PM
How does a request get canceled?
A P2P INR request that has matched will get canceled automatically after 60 minutes, 90 minutes if the member extends the timer, and the payment is not made...
Wed, 12 Sep, 2018 at 1:40 PM
When can you cancel an order?
 A depositor may cancel a request whenever they like but a withdrawer cannot, if the request has matched.
Wed, 26 Sep, 2018 at 4:17 PM
When does an order auto-cancel?
An order will be auto-canceled if it has matched and wasn't completed within the default 60-minute time-frame. Additionally, Night mode is a feature t...
Wed, 26 Sep, 2018 at 4:18 PM
What types of disputes frequently occur?
P2P INR usually lead to a dispute in the following cases -  The depositor does not make the payment within the 60 or extended 90-minute time-frame, the ...
Wed, 26 Sep, 2018 at 4:19 PM
How is a dispute resolved?
Dispute resolution is purely on the basis of proof of payment provided to the parties. The depositor and withdrawer are asked to produce bank statements as...
Wed, 26 Sep, 2018 at 4:20 PM
What is the timeframe for resolution?
A dispute is usually resolved within 24 hours from the dispute was raised. The resolution could take up to 30 days depending on the response from the Disput...
Wed, 26 Sep, 2018 at 4:21 PM