Dispute resolution is purely on the basis of proof of payment provided to the parties. The depositor and withdrawer are asked to produce bank statements as proof of credit/debit. 

If the Disputee is non-responsive for 24 hours then the dispute is resolved in favor of the Disputer. There are conditions here that pertain to communication with both the parties. The disputes team will thoroughly investigate all aspects of the trade and pass a judgment after careful scrutiny.