Koinex

98% of all cryptocurrencies on Koinex are stored in multiple offline storages. In case there is a huge amount of withdrawal requests, it may take a few hou...

A cryptocurrency withdrawal once initiated, cannot be cancelled. Please check the receiving wallet address as many times as required before initiating the ...

This could occur in the case where either the transaction dropped and couldn’t be completed or the destination tag added on the Ripple transfer was incorre...

Please raise a support ticket letting us know of the issue and we will re-initiate the withdrawal. The transfer will be processed and completed after 48 h...

This occurs only when the destination wallet is either unused, unfunded or new. You must initiate another withdrawal of minimum 20.02 XRP to the same wall...

If the transaction status on Koinex is completed, it means that we successfully released the crypto from our wallet. You must check with the receiving wal...