Login issues

I have forgotten my primary password.
If you’ve forgotten your primary password, you will still be able to retrieve it by clicking on the forgotten password option on the login page. You must us...
Fri, 6 Jul, 2018 at 7:02 PM
I have forgotten my primary and recovery password.
Please raise a ticket, attaching a picture of you holding your PAN card. A password reset link will be sent to your registered email address, once we verif...
Fri, 5 Oct, 2018 at 2:10 PM
2FA issue - Lost/reset/updated my smartphone
Please raise a ticket and attach a picture of you holding your Aadhaar/PAN card, we will reset your OTP reception method to SMS. You should be able to enab...
Fri, 5 Oct, 2018 at 2:10 PM
2FA issue - The OTP generated by the authenticator shows invalid
The most common cause for "Incorrect Code" errors is that the time on your Google Authenticator app is not synced correctly. To make sure that you...
Thu, 12 Jul, 2018 at 3:33 PM
I get an error message saying “Oops! Something went wrong.” What do I do?
Please log out of Koinex, close the browser and re-open a new browser. Try logging in again, if the issue persists then you may raise a support ticket.
Fri, 6 Jul, 2018 at 7:58 PM