Security
The primary login password can be reset using a recovery password that you must've set when registering on Koinex. If you have forgotten the recovery p...
Fri, 5 Oct, 2018 at 2:11 PM
Your KYC/personal information is absolutely secure on Koinex. The information is stored in a very private and confidential manner. You can find our Privacy...
Fri, 6 Jul, 2018 at 6:33 PM
2-factor authentication (2FA) is an additional step to add more security to your Koinex account. Using an OTP, you will be able to ensure that all importa...
Fri, 6 Jul, 2018 at 6:35 PM
If you observe that your Koinex account has been compromised or hacked, you must click on Report Unusual activity from the Security page. You will be signed...
Fri, 6 Jul, 2018 at 6:36 PM
If you observe that your Koinex account has been compromised or hacked, you must click on Report Unusual activity from the Security page. You will be signed...
Fri, 6 Jul, 2018 at 6:37 PM
Password - The password set by the user must be at least 8 character, preferably a combination of alphabets, numbers and special characters. Users must ensu...
Fri, 6 Jul, 2018 at 8:13 PM
1) Sign in with your login ID, password and OTP when prompted. 2) Click on the Profile drop-down 3) Click on "Security" 4) Click on "Enabl...
Fri, 6 Jul, 2018 at 6:39 PM
It seems that you tried to report unusual activity. Please raise a support ticket, telling us the activity you’d like to report. If this was reported by mi...
Fri, 5 Oct, 2018 at 2:12 PM