Security

How to create a new password if I have lost/ forgotten my old one?
The primary login password can be reset using a recovery password that you must've set when registering on Koinex. If you have forgotten the recovery ...
Fri, 5 Oct, 2018 at 2:11 PM
Is my personal information secure on Koinex? What is the privacy policy?
Your KYC/personal information is absolutely secure on Koinex. The information is stored in a very private and confidential manner. You can find our Privacy...
Fri, 6 Jul, 2018 at 6:33 PM
What is 2-factor authentication (2FA)? How does it secure my Koinex account?
 2-factor authentication (2FA) is an additional step to add more security to your Koinex account. Using an OTP, you will be able to ensure that all importa...
Fri, 6 Jul, 2018 at 6:35 PM
What happens if my Koinex account gets compromised/ hacked?
If you observe that your Koinex account has been compromised or hacked, you must click on Report Unusual activity from the Security page. You will be signed...
Fri, 6 Jul, 2018 at 6:36 PM
How to report a unusual activity on my account?
If you observe that your Koinex account has been compromised or hacked, you must click on Report Unusual activity from the Security page. You will be signed...
Fri, 6 Jul, 2018 at 6:37 PM
How do I ensure my Koinex account is safe?
Password - The password set by the user must be at least 8 character, preferably a combination of alphabets, numbers and special characters. Users must ensu...
Fri, 6 Jul, 2018 at 8:13 PM
How do I activate 2FA?
1) Sign in with your login ID, password and OTP when prompted. 2) Click on the Profile drop-down 3) Click on "Security" 4) Click on "Enabl...
Fri, 6 Jul, 2018 at 6:39 PM
My profile shows an error message - Your account is being monitored has been temporarily disabled
It seems that you tried to report unusual activity. Please raise a support ticket, telling us the activity you’d like to report. If this was reported by mi...
Fri, 5 Oct, 2018 at 2:12 PM