Koinex

General 28

• What is Loop?
• What are the features of Loop?
• How does Loop work?
• What is a Peer-to-Peer exchange?
• What is a request?

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Registration and Verification 3

• How do I Register on Loop?
• I already have a Koinex account. Do i need to create a different account for Loop?
• How to create an account on Loop? What documents are needed for the KYC verification?

Security 4

• How do I ensure my Loop account is safe?
• What happens when I report an unusual activity on my Loop account?
• Is Loop wallet secure?
• I forgot my password. How can i reset my password?

Buyer 5

• How do i place a buy offer?
• Can I place a buy order for less than 1 bitcoin?
• Is Buying BTC/ETH/XRP instant or is there a waiting time?
• I have made payment, but I forgot to press the I have paid Button?
• If the buyer marks payment as complete, will the bitcoin be released automatically from escrow or by me in a specified time frame?

Seller 3

• How do I place a sell offer?
• How can I Sell the BTC/ETH/XRP which are stored in my Koinex wallet?
• If the buyer marked payment as complete, will the bitcoin be released automatically from escrow or by me in a specified time frame?

Payments 2

• What all payment methods are available on Loop?
• How long does it take for BTC/ETH/XRP to show in account once it is released from the escrow?

Disputes 6

• What is a Dispute?
• How long will it take to solve a dispute?
• I am scammed. What should i do?
• How and when can a dispute be started and what to do when you're in a dispute?
• Can a dispute be raised again after it is solved?

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Cryptocurrency 2

• How to send BTC/ETH/XRP to another wallet from Loop wallet?
• How to deposit BTC/ETH/XRP from another wallet to the Loop wallet?

Listing 4

• What can I edit on a listing?
• When can I edit a listing?
• What Happens to ‘My Pending Requests’ ?
• What happens to my ‘Collateral’?