Security

How do I ensure my Loop account is safe?
Password - The password set by the user must be at least 8 character, preferably a combination of alphabets, numbers and special characters. Users must ensu...
Thu, 12 Jul, 2018 at 9:19 PM
What happens when I report an unusual activity on my Loop account?
When you report an unusual activity on Koinex, you are signed out of your account, your account is frozen and all activities are put to hold. We will monito...
Thu, 12 Jul, 2018 at 9:20 PM
Is Loop wallet secure?
Yes. Koinex and Loop have been built with grade-A security and latest technology architectures to ensure that all data and cryptocurrencies stay safe, secu...
Thu, 12 Jul, 2018 at 9:34 PM
I forgot my password. How can i reset my password?
The primary login password can be reset using a recovery password that you must've set when registering on Koinex/Loop. If you have forgotten the recov...
Fri, 5 Oct, 2018 at 2:16 PM