The user is responsible for providing appropriate proof when asked for while completing the trade, this involves a screenshot of the payment transaction from the application used to make the payment. If the trade moves to a dispute, the user is responsible for providing relevant proof, which includes their application transfer history and/or an updated bank statement from the bank that was used over the trade. The user may also have to be available over a screen-share application to ensure authenticity of the relevant proof provided.
The administrator is responsible for making first contact within 24 hours of the dispute being raised. The administrator must communicate over the phone and/or email. The administrator will ensure and check for the transfer in question over the proof provided by the users. The administrator must resolve a dispute when either the users do not respond over the attempted phone call or the email sent within 24 hours.