General

When can I cancel the trade if it’s started?
User can cancel the buy/sell trade request if it’s status is ‘Pending Approval’. The buyer can cancel the trade even after getting into a trade before init...
Sun, 15 Jul, 2018 at 7:42 PM
What is the minimum amount to list or request on Loop?
There is no minimum amount to list on Loop. The minimum amount required to request a buyer/seller for a trade is mentioned in the listing as minimum accept...
Sun, 15 Jul, 2018 at 7:43 PM
Is collateral mandatory for every listing/request?
No, it is not mandatory for every listing/request. But in order to increase credibility and trust during a trade, putting the collateral will be helpful.
Sun, 15 Jul, 2018 at 7:45 PM
How long does it take to complete a trade on Loop?
The time period for completion of a trade varies from case to case. If the buyer and seller are prompt in responding to each other and if the payment channe...
Sun, 15 Jul, 2018 at 7:54 PM
How safe is Loop?
Koinex and Loop have been built with multi layer grade-A security and latest technology architectures to ensure that all data, cryptocurrencies, and wallets...
Sun, 15 Jul, 2018 at 7:56 PM
Password not working
Please try to reset your password using the forget password button. If the problem still persists, Please raise a support ticket.
Sun, 15 Jul, 2018 at 8:02 PM
Do not receive OTP/Email.
If you're a new user, please try the resend OTP button for the OTP. For email, please check your spam folder as by mistake some email account  may ident...
Thu, 2 Aug, 2018 at 1:00 PM
What is the rating on Loop based upon?
Users will be rated on a scale of 1 to 5, based on endorsements, average trading time and trading activity.
Thu, 2 Aug, 2018 at 7:29 PM