General

How is Loop different from Koinex?
Loop is a Peer-to-Peer token trading platform for cryptocurrencies. Loop connects potential cryptocurrency buyers with trusted sellers, facilitating the tra...
Tue, 17 Jul, 2018 at 10:59 PM
How am I protected from being Scammed?
After a trade request is confirmed, seller’s cryptos are locked in an Escrow wallet (owned by Koinex). Cryptos are not released until seller confirms the ...
Tue, 17 Jul, 2018 at 11:00 PM
How do i buy/sell on Loop ?
To buy or sell cryptos,  users can create a request in a listing which matches their criteria and can proceed with buying/selling once a confirmation is rec...
Tue, 17 Jul, 2018 at 11:00 PM
How does the rating system of a user work? Should i avoid users with low rating to avoid getting scammed?
Users will be rated on a scale of 1 to 5, based on endorsements, average trading time and trading activity. The rating of a member allows interested partie...
Thu, 2 Aug, 2018 at 7:28 PM
What are the fees for buying and selling BTC/ETH/XRP on Loop?
As of now Loop is free for both buy and sell side trades using INR. If there are any updates on the Fee structure you will be informed via an email. 
Tue, 17 Jul, 2018 at 11:01 PM
What happens to Fraudulent users?
You always have the option to block a user you are not comfortable in doing a transaction with.  Also, if you feel that the user is fraudulent, you can alwa...
Tue, 17 Jul, 2018 at 11:02 PM
Why can't I create more listings?
You may not able to create more listings due to a number of reasons, they could be - - Incorrect entries while filling the create order form - Insufficien...
Sun, 15 Jul, 2018 at 7:09 PM
Why does P2P require KYC?
P2P is sometimes risky as the users need to place their trust on someone unknown and that the user will complete the trade without any dispute. The other ex...
Tue, 17 Jul, 2018 at 11:02 PM
What if i open a trade with a buyer and they do not respond? Will my BTC/ETH/XRP be stuck forever?
When a user faces such a situation, then a dispute ticket can be raised and our dispute resolution team will be giving a solution promptly.
Mon, 20 Aug, 2018 at 4:33 PM
Why my buy/sell request got cancelled automatically?
Your request will get cancelled automatically, if the user who created the listing got enough nominees to fill their trade requirements.  
Sun, 15 Jul, 2018 at 7:41 PM